Privacy Policy

Last updated: October 28, 2025

4 Chome-13-16 Jingumae, Shibuya, Tokyo 150-0001

Phone: +81 3-3405-4400

Email: info@ranqueline.com

Our Commitment to Your Privacy

ArenaX is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website or use our gaming education services.

We understand the importance of data privacy in today's digital environment and have implemented comprehensive measures to safeguard your information in accordance with applicable data protection laws and regulations.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Fill out contact forms or inquiry forms on our website
  • Enroll in our gaming courses or training programs
  • Subscribe to newsletters or promotional communications
  • Communicate with us via email or phone
  • Participate in surveys or feedback requests

This information may include your name, email address, phone number, and any other details you choose to share with us.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

  • IP address and geographic location
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on our website
  • Referring website or source
  • Date and time of your visits

This data is collected through cookies and similar tracking technologies as described in our Cookie Policy.

Legal Basis for Processing

We process your personal data based on:

  • Consent: When you provide explicit consent for specific purposes
  • Contract Performance: To fulfill our obligations when you enroll in courses
  • Legitimate Interests: For business operations and service improvement
  • Legal Obligations: To comply with applicable laws and regulations

How We Use Your Information

We use the collected information for the following purposes:

Course Administration: To process enrollments, manage course delivery, and provide educational materials and support.
Communication: To respond to your inquiries, send course updates, and provide customer support.
Website Improvement: To analyzege patterns, improve functionality, and enhance user experience.
Marketing: To send promotional materials and information about new courses (with your consent).
Security: To detect and prevent fraud, unauthorized access, and other malicious activities.
Legal Compliance: To fulfill our legal obligations and respond to lawful requests from authorities.

Data Sharing and Third Parties

We do not sell your personal information to third parties. However, we may share your data with:

  • •
    Service Providers: Trusted partners who assist with website hosting, email delivery, analytics, and payment processing. These providers are contractually obligated to protect your data.
  • •
    Analytics Services: Platforms like Google Analytics to understand websitege and improve our services.
  • •
    Legal Authorities: When required by law or to protect our rights and the safety of others.
  • •
    Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

All third parties with whom we share data are required to maintain appropriate security measures and use your information only for specified purposes.

Data Security and Retention

Security Measures

We implement industry-standard security measures to protect your personal information:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage systems with access controls
  • Regular security audits and vulnerability assessments
  • Staff training on data protection best practices
  • Incident response procedures for potential breaches

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary based on:

  • Course enrollment records: Retained for 5 years after course completion
  • Contact form submissions: Retained for 2 years unless you request deletion
  • Marketing communications: Until you unsubscribe or request removal
  • Website analytics: Anonymized after 14 months

Your Privacy Rights

You have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections to inaccurate or incomplete data.
Right to Erasure: You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can request that we limit how we use your data.
Right to Data Portability: You can request your data in a structured, commonly used format.
Right to Object: You can object to processing of your data for marketing purposes or based on legitimate interests.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the information provided at the top of this page.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly in accordance with applicable laws.

Children's Privacy

Our services are intended for individuals aged 16 and above. We do not knowingly collect personal information from children under 16 without parental consent.

4 Chome-13-16 Jingumae, Shibuya, Tokyo 150-0001.

International Data Transfers

Your information may be transferred to and processed in countries other than. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by:

We encourage you to review this policy regularly to stay informed about how we protect your information.

Questions or Concerns?

If you have any questions about this Privacy Policy or how we handle your personal data, please don't hesitate to contact us: